Is Parwatt a manufacturer?
Yes, Parwatt is a direct manufacturer of EV charging solutions. We design and produce everything in-house at our Xiamen facility. Founded in 2023, we were recognized as a China national-level technology-oriented enterprise in 2024.
Does Parwatt have its own factory?
Yes, we operate our own modern factory in Xiamen, China. The facility follows strict quality standards and holds certifications including CE, ROHS, and IEC 61851-1.
Where is Parwatt's manufacturing site? Can I tour it?
Our factory is in Xiamen, China. We welcome partners and customers for factory tours—just contact our sales team to arrange a visit.
When did Parwatt start?
Parwatt was established in January 2023 by a team of dedicated electrical engineers focused on innovative EV charging technology.
Why choose Parwatt?
- Reliable products with multiple safety protections and low failure rates.
- Flexible OEM/ODM services for quick brand building.
- Strong production capacity for on-time delivery.
- Advanced features like app control, OCPP, and battery-buffered charging.
- Dedicated long-term partnership and support.
Product Questions
What's the average charging time with Parwatt chargers?
It depends on battery size and charger power. For example, a 60 kWh battery with our 7 kW portable charger takes 9–10 hours. A 22 kW wallbox reduces it to 3–4 hours. Ultra-rapid models reach up to 600 kW for much faster charging.
Do Parwatt chargers come with instructions?
Yes, every product includes detailed manuals, installation guides, and video tutorials.
What certifications do Parwatt products have?
CE (EU), GB/T (China), ROHS, IEC 61851-1, CQC, and more. We provide certificates on request.
Can I buy spare parts from Parwatt?
Yes, we supply spare parts and accessories for all models.
Do you have stock products ready to ship?
Yes, standard models are stocked for quick sample or urgent orders.
What's the warranty period?
We offer a 2-year warranty covering normal use and proper installation.
Is installation easy?
Portable models are plug-and-play. Wall-mounted and DC chargers are simple for certified installers.
Are Parwatt chargers compatible with all EV brands?
Yes, supporting Type 2, GB/T, and CCS2 connectors for nearly all electric vehicles.
Do your chargers include leakage protection?
Yes, all models feature Type A 30mA + 6mA DC residual current protection.
Sales Questions
What is the minimum order quantity (MOQ)?
No MOQ for standard samples. Custom OEM/ODM typically starts at 100 units.
Do you work with startups?
Yes, we support startups with flexible terms and market guidance.
What currencies do you accept?
Mainly USD and EUR; others can be discussed.
Can I order samples first?
Yes, we strongly recommend sampling before bulk orders.
How quickly can I get a quote?
Usually within 1–2 business days.
What is your production lead time?
Standard: 30–45 days. Custom: 60–90 days.
What are your payment terms?
30% deposit, 70% balance before shipment.
Delivery Questions
Who pays import duties and taxes?
Customers handle local VAT and duties per country regulations.
How can I track my order?
You receive a tracking number and regular updates.
Where do goods ship from?
Primarily Xiamen, China.
What is the average delivery time?
Express: 7–12 days. Sea: 30–50 days.
How do you handle shipping?
We partner with DHL, FedEx, UPS for express and offer sea/air freight for bulk.
What if my order is damaged?
Inspect on arrival, note damage on receipt, and contact us—we cover replacements.
ODM & OEM Questions
Do you offer customization services?
Yes—logo, color, packaging, and functional customization available.
Can we sign an exclusive agreement?
Yes, we prepare exclusive supply agreements when needed.
Can you sign an NDA?
Yes, we routinely sign NDAs to protect your designs and information.
Are there extra costs for customization?
Standard options included at MOQ; advanced features may have tooling fees.
How long does customized production take?
Adds 15–30 days to standard lead time.
What is required for customization?
Vector logo, Pantone colors, packaging files, or feature specs.
After-Sales Questions
How quickly do you respond to issues?
Most inquiries answered within 24 hours.
What if I have a product issue?
Contact support—we resolve quickly via replacement or repair.
Do defective products need return?
Case-by-case—many resolved remotely.
What support after warranty?
We offer paid repairs and parts long-term.